Episode 747 | Evolving SaaS Customer Success Over 7 Years (with J...

welcome back to startups to the rest of us I'm Rob Walling and in this episode I speak with Jane Portman the co-founder

of userlist about how they've evolved their SAS customer success process over

the past seven years of running their mostly bootstrap company in this episode

we cover the four stages that their customer success process has traveled as

it's evolved over this time before we dive into the conversation I wanted to let you know about an effort that the